The fine print
Refund & Return Policy
Last updated: [DATE]
We stand behind our gear. Every order is backed by the TRAINIX 60-Day Money-Back Guarantee.
Our 60-day guarantee
If you're not happy with your TRAINIX product, tell us within 60 days and we'll refund your purchase.
The 60 days start from [ORDER DATE / DELIVERY DATE — CONFIRM].
How to request a refund
Contact us at [SUPPORT EMAIL] or through our contact page with your order number and the email used at checkout.
[CONFIRM ANY ADDITIONAL INFORMATION REQUIRED]
Eligibility and exclusions
[CONFIRM: LIMITS PER CUSTOMER, WHETHER USED PRODUCTS QUALIFY, ORDERS FROM THIRD-PARTY RETAILERS, ETC.]
Do I need to return the product?
[CONFIRM WHETHER RETURNS ARE REQUIRED, AND WHO PAYS RETURN SHIPPING]
Refund processing
Approved refunds go back to your original payment method within [NUMBER] business days. Your bank may take additional time to post it.
[CONFIRM WHETHER ORIGINAL SHIPPING COSTS ARE REFUNDED]
Damaged or incorrect orders
If your order arrives damaged or wrong, contact us within [NUMBER] days of delivery with a photo and we'll make it right with a [REPLACEMENT / REFUND — CONFIRM].
Customer support
[SUPPORT EMAIL] — we aim to reply within [RESPONSE TIME].